This policy will explain how the paint box uses the information we collect when you use this site.

Who We Are

Our website address is

This website is owned by The Paint Box, 12 Cambridge Street, Cleethorpes, DN35 8HB.

The Paint Box (‘we’ or ‘us’) are a ‘data controller for the purposes of the Data Protection Act 2018 (the “Act”) where we control the purposes for which we process your personal data. 

What data do we collect?

The Paint Box collects the following data:

  • Personal identification information (name, email address, address, telephone number)

This website is not intended for children, and we do not knowingly collect data relating to children.


You directly provide The Paint Box with the data we collect. We collect data when you:

  • Contact us via our contact form or email
  • Use social media functions available on our website

The Paint Box may also receive your data indirectly from the following sources:

  • When you order our products or make a booking through 3rd party websites such as ShopAppy.

How Will We Use Your Data?

The Paint Box collects your data so that we can:

  • Process your order
  • Contact you via email, text, or phone to confirm your booking or discuss your order
  • Answer any questions you may have about our website and the products and/or services

How Do We Store Your Data?

Your data for processing your orders are retained on ShopAppy’s website – ShopAppy’s privacy policy can be viewed here – Our account on ShopAppy is password protected and never accessed on shared devices.

Information stored by The Paint Box for the purpose of bookings is held until you attend the appointment and up to 7 days after, while processing your pottery. All data is password protected.

We never share your data with 3rd party websites.

What Are Your Data Protection Rights?

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – you have the right to request copies of any data held about you.
  • The right to rectification – you have the right to request correction of any information about you that you believe is inaccurate or incomplete.
  • The right to erasure – you have the right to request that your data be deleted by us.
  • The right to restrict processing – you have the right to request that we restrict the use of your data.
  • The right to object to processing – you have the right to object to our processing of your personal data.

If you request for any of the above, we have 1 month to respond. If you would like to request any of the above, please contact our email at

Right To Complain

If you have any concerns or complaints about how The Paint Box uses your data, we hope to raise these directly with us via the contact information below.  You are entitled to complain to the Information Commissioners Office (ICO) which is the supervisory authority in the UK. Their contact details and the procedure can be found at

Social Media

Any social media posts or comments are subject to the terms of the individual social media platform. The Paint Box is not responsible for sharing of this kind and please refer to the terms of use and privacy policy for each platform.

Any comments you make on these social media platforms, in general, must be not offensive, insulting, or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on the acceptable use of those services.

Lawful Basis For Processng Personal Data

We will only process your data where we have a legal basis for doing so. There are 6 lawful reasons for processing personal data which are:

Contractual – the processing is necessary to fulfil a contract we have with you, or because you have asked you to take specific steps before entering into a contract

Legal Obligation – the processing is necessary for us to comply with the law

Vital Interests – the processing is necessary for us to protect a person’s life

Legitimate Interest – the processing is necessary for our legitimate interest, and this does not override an individual’s personal data rights and freedoms

Consent – you have given clear consent for the processing of your personal data

Public Task – the processing is necessary for us to perform a task in the public interest or for our official functions

Most of the processing we carry out in relation to your data is done to fulfil our contractual obligations with you, but we also have legal obligations to keep and use certain personal data, legitimate interests and consent.

If we are relying on the legitimate business interest basis for lawful processing be assured that we only do this where we have considered carefully the risks to your rights and freedoms (as we are required to do by the GDPR) and we will not process personal data on this basis if we have any doubt that your rights might be adversely affected. We also revisit this assessment regularly and update our procedures according to our findings.

Privacy Policies Of 3rd Party Websites

This website contains links to other websites. The Paint Box’s privacy policy applies only to our website, we encourage you to refer to the privacy policies of the 3rd party websites. This includes ShopAppy.

Changes to our Privacy Policy

The Paint Box keeps this privacy policy under regular review and places updates required on this page. This policy was last updated in September 2022.

Please reread this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website or use our services.

Use Of Cookies

A cookie is a small text file which is placed onto your computer (or another electronic device) when you use our website. We use cookies on our website.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on cookies generally visit or

Third-Party Cookies: You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt-out, or delete such information.

How To Contact Us?

If you have any questions about our privacy policy, the data we hold on you, or to exercise one of your data protection rights please contact us.

The data controller of this website is: Rachel Harvey T/A The Paint Box

Telephone: 07727 649 339


Send a booking request

👩‍🎨 For same day bookings, please call the studio, 01472 485 100